Frequently Asked Questions

We make customization simple and collaborative. After completing our quick client intake form, we provide tailored suggestions that match your vision and budget. You can upload your own logo or artwork, or choose our professional logo and design services for an additional fee.
No problem! We offer professional logo and design services for an additional fee. Just let us know what you're envisioning, and we'll bring it to life.

We offer every major printing method to ensure your design gets the perfect finish:
- Screen Printing for bold, durable team graphics
- Embroidery for elevated, long-lasting logos
- DTG (Direct-to-Garment) for photo-quality, full-color art
- Patches and Appliqué for texture and dimension
- Stickers and Heat Transfers for flexible, budget-friendly options
All of them! We have access to every fabric type—from breathable performance wear to cozy fleece—and work with all major apparel brands. Whether you want budget basics or premium staples, we'll help you find the perfect fit for your vision and budget.
Absolutely. Cropped hoodies, coach jackets, knit beanies, and other specialty styles are available on request. If you can think of it, we can provide it.

Once your order is placed, production typically takes 2–3 weeks, depending on the complexity and size of the project.
Yes! If you need your order sooner, we offer rush order options to meet tighter deadlines.
Absolutely. Cropped hoodies, coach jackets, knit beanies, and other specialty styles are available on request. If you can think of it, we can provide it.
We ship throughout the continental U.S. and also provide local pickup or delivery within Marin and Sonoma Counties.

We accept all major credit cards, Venmo, and PayPal for your convenience.
A deposit may be required depending on the scope of your project.
Never. Our pricing is always upfront and transparent. We do charge a design fee for custom logo creation, but beyond that, you'll know exactly what to expect from the start.

Because every item we produce is custom-made, we do not offer returns or exchanges unless there is a mistake with your order.
If something isn't right, we'll make it right—your satisfaction is our priority. Refunds may be issued in cases where corrections aren't possible, but we always aim to resolve issues quickly and fairly.

Absolutely! Outfitting corporate events, teams, Greek groups, and fundraisers is our specialty. Whether you're planning a one-time event or need recurring orders, we're equipped to handle large groups with ease.
Yes! Schools, organizations, and teams can have their own custom ordering portal on our website, making bulk orders and reorders seamless for everyone involved.

Reach out anytime via email at sunsetpoppymarin@gmail.com or call/text us at 415-690-9494.
While we don't have a physical showroom, we're happy to meet with you in person to share samples and discuss your project in detail.